Shipping policy

Pet Supplies ("we", "our", or "us") operates the website https://thepetsuppliesstore.com.

By placing an order through this website, you agree to the shipping terms outlined below. These terms are designed to provide clarity and protect both our customers and our business.

  1. GENERAL

All orders are subject to product availability. While we strive to maintain accurate inventory levels, stock discrepancies may occasionally occur.

If an item becomes unavailable after your order has been placed, we may:

• Ship the available items immediately

• Contact you regarding the unavailable product

• Offer the option to wait for restocking or receive a refund

  1. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on the selected shipping method and delivery destination.

All applicable charges will be shown before payment is completed.

  1. RETURNS & REFUNDS

3.1 Change of Mind Returns

We accept returns under the following conditions:

• Return request submitted within 30 days of delivery

• Item remains unused and in its original packaging

Return shipping costs are the responsibility of the customer.

Refunds are processed after the returned item has been received and inspected.

Original shipping fees are non-refundable.

3.2 Warranty Returns

We honor valid warranty claims submitted within 90 days of delivery.

• Customers initially cover return shipping costs

• Approved warranty claims will include reimbursement of reasonable return shipping costs

After approval, customers may choose between:

• Refund

• Store credit

• Replacement product (subject to availability)

  1. DELIVERY TERMS

4.1 Delivery Time

Handling Time:
1–3 Business Days

Economy Shipping:
5–8 Business Days (Free)

Standard Shipping:
3–4 Business Days (£15)

Delivery estimates are provided as guidance and are not guaranteed.

4.2 Dispatch Time

Orders are typically dispatched within 1–3 business days.

Our warehouse operates Monday through Friday, excluding public holidays.

4.3 Address Changes

Delivery address changes can only be made before an order has been dispatched.

4.4 Out of Stock Items

If a product becomes unavailable:

• Available items may be shipped immediately

• Backordered items may be shipped separately when available

• Refund options may be offered where appropriate

4.5 Delivery Delays

Occasionally, delivery delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact our support team.

  1. TRACKING

Once your order has been shipped, you will receive tracking information via email when available.

  1. DAMAGED PARCELS

If your parcel arrives visibly damaged:

• Refuse delivery where possible

• Contact us immediately with photographs and order details

We will investigate and arrange a suitable resolution.

  1. SHIPPING INSURANCE

All shipments are protected during transit.

7.1 Damaged Items

If an item arrives damaged, we may provide:

• A replacement product

• A refund

Subject to verification of the damage.

7.2 Lost Orders

If a shipment is confirmed lost by the carrier, we will provide either:

• A replacement order

• A full refund

  1. ORDER CANCELLATION

Orders may be cancelled before dispatch.

Once an order has shipped, any return request must follow our Returns & Refunds Policy.

  1. CONTACT US

If you have any questions before or after placing an order, our support team is here to help.

Address:
74 Lee Grn, Mirfield WF14 0AG, United Kingdom

Phone:
+44 1924 493701

Email:
help@thepetsuppliesstore.com

Website:
https://thepetsuppliesstore.com